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Supervisor, Customer Service agent
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Competencies
Demonstrated experience with Leadership.
Demonstrated experience with Team Supervision & Coaching.
Demonstrated experience with Debt Settlement & Account Management.
Demonstrated experience with Bilingual: English & Spanish (fluent, written & spoken).
Demonstrated experience with Microsoft Office Suite: Excel, PowerPoint, Word.
Education
Languages
Summary
Supervisor, Customer Service agent open to new opportunities
Experience
Supervisor, Customer Service agent
Supervisedateamofcustomerserviceagents,providingtrainingandperformancecoaching.. Improvedteamefficiencyandcustomersatisfactionthroughstructuredworkflowimprovements.. Hadgreatcommunicationskillsandactiveseller
Sales Representative for direct TV
Consistentlyexceededsalesquotasthroughconsultativesellingstrategies.. Deliveredstrongcustomerengagementandbuiltlong-termclientrelationships.
Agent than escalated to Supervisor, Debt Settlement (Customer Service, Sales & Support)
Topsellerformorethanaconsecutiveyear. Ledcustomerserviceandsalesoperationsinthedebtsettlementdivision.. Oversawteamperformance,implementedtrainingprograms,andoptimizedsupportprocesses.
Sales Representative
Developedclientaccountsanddeliveredtailoredsalessolutions.. Achievedtop-performerstatusthroughstrongclosingskillsandcustomer rapport.
Co-Owner of a travel agency
Handledcustomerinquiries,sales,advertising,emailcampaignEct.. Itwasagreatexperienceandwasdoinggreatforawhileandgainplentyknowledgeandskills.
Customer Service/Sales
Assistedclientswithaccountservices,bettinginquiries,andcustomersupportneeds.. Learnanddevelopextraskillstoassisttheclientsinlessthanaminuteto maketheirbetsondifferentsports.