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Customer Service and Lead Generation Specialist with 5+ years in Retail and Tech
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Competencies
Delivered excellent customer service, managing inquiries, complaints, and satisfaction across various roles.
Responded to customer technical issues, diagnosing hardware/software problems, and resolving them effectively.
Specialized in identifying, qualifying, and nurturing prospects to support sales at ISA agent leadspring.
Conducted translation and interpretation between English and Spanish, ensuring linguistic and cultural accuracy.
Utilized Microsoft Office tools effectively for documentation, communication, and support tasks.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, technical support, lead qualification, and translation, adept at fostering positive interactions and driving sales growth.
Key Achievements
- Developed expertise in lead generation and qualification at ISA agent leadspring, consistently identifying potential prospects.
- Provided high-quality customer service in fast-paced environments at Whataburger and Macy's, resolving inquiries and complaints efficiently.
- Handled technical inquiries and troubleshooting as a Technical Support Agent, documenting issues and assisting customers promptly.
Experience
Lead Generation Expert
Expertise in lead generation and qualification, consistently identifying and nurturing potential prospects to drive sales growth.
Customer Service Representative
Provided excellent customer service in a fast-paced restaurant environment., Assisted customers with orders, inquiries, and resolved complaints effectively., Maintained cleanliness and organization of the dining area.
Technical Support Agent
Responded to customer inquiries and provided technical assistance via phone and email., Troubleshot hardware and software issues, resolving problems promptly and accurately., Documented customer interactions and reported recurring technical issues to the appropriate teams.
Customer Service Agent
Handled a high volume of customer calls in a call center environment., Assisted customers with product inquiries, order tracking, and issue resolution., Ensured customer satisfaction by providing accurate and timely information.
Translator Agent
Translated documents from English to Spanish and vice versa., Conducted interpretation services for meetings and conferences., Ensured accurate and culturally appropriate translations.