David - Customer Service Specialist with 12 years of experience including 6 years WFH

Santo Domingo, Nacional, Dominican RepublicRemoteen

Accumulated 12 years of customer service experience, including 6 years working from home

Progressed from call center agent to assistant manager, gaining leadership and training skills

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer service specialist with 12 years in call centers and remote support, including leadership roles.

Served as trainer and on-the-job trainer, helping team members improve performance

Customer ServiceExpert

Provided high-quality customer support and technical assistance over 12 years.

Training & DevelopmentAdvanced

Conducted on-the-job training and mentored new hires to ensure quality standards.

Call Center OperationsAdvanced

Handled complex customer issues, managed workflows, and supported team operations.

Leadership & ManagementIntermediate

Assisted in supervising team members and supporting managerial duties.