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Customer Service & Support Specialist with 8+ years in retail and tech industries
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Competencies
Provided personalized service, upselling, and maintained strong client relationships across retail and online support environments.
Resolved issues related to online store payments, checkout, apps, themes, domains, DNS, and SSL certificates.
Managed inventory and stock control for retail, ensuring product availability and organization.
Developed effective communication and persuasion skills through daily customer and client interactions.
Performed in high-volume support environments, collaborating with teams and escalating issues for process improvements.
Languages
Summary
Dedicated professional with over 8 years of experience in customer service, retail sales, and online store support. Skilled in technical troubleshooting, inventory management, and client engagement. Committed to delivering excellent service and operational efficiency.
Key Achievements
- Handled customer inquiries via multiple channels, maintaining high CSAT scores and SLA compliance.
- Assisted in store setup, inventory management, and helped clients select products tailored to their needs.
- Supported online store operations, troubleshooting technical issues, and collaborating to improve workflows.
Experience
ADMINISTRATIVE ASSOCIATE
Sold customized furniture and home renovation plans tailored to client needs., Acted as the first point of contact for customers, delivering friendly and professional service., Identified customer needs and created purchase interest through personalized consultations., Managed inventory, optimized...
RETAIL SALES ASSISTANT
Assisted clients in selecting products that matched their needs, style, and budget., Closed daily sales efficiently and consistently met revenue targets., Maintained store appearance and ensured product displays were attractive and organized., Strengthened communication and persuasion skills...
TASKUS TEAMMATE
Multichannel customer support via email, chat, and ticketing systems., Technical troubleshooting for online stores (payments, checkout issues, apps, themes, domains, DNS, SSL)., Store setup assistance: products, collections, inventory, shipping, taxes, and payment methods., Strong KPI performance...