Experienced call center professional with over 25 years of multifaceted roles, including supervisory and managerial positions, with a focus on customer service, technical support, and team leadership.
Provided support and assistance to customers across multiple channels in call center settings.
Supervised and managed teams of agents and supervisors, ensuring operational efficiency.
Delivered troubleshooting assistance and technical guidance to customers remotely.
Handled sales inquiries and debt collections, contributing to revenue and recovery targets.
Managed HR functions, including recruitment, onboarding, and employee relations.