Este perfil está escrito em inglês

David

Call Center Agent / Home Office

Currículo em vídeo

Call Center Agent / Home Office

I'm 44 years old, I was born and raised in Tijuana, México, I've been married to the nlove of my life for 24 years and I am the proud father of 3 beautiful kids, 2 boys and a girl, my oldest is 22 my 2nd is 20 and my youngest, my Princess is 12. nI have Call Center experience since 1998 and I've done Home Office for about 5 years. I've worked in Cx Srv, Tech Support, Pricing and Availability, Sales, Collections, etc.nI've been an Agent, Supervisor, Sr. Supervisor, Coll Mgr and HR Mgr.

Contato

Tijuana, Baja California, Mexico

Aberto a trabalho remoto

Disponível na CazVid

Contato pela CazVid

Competências

Customer ServiceExpert

Provided support and assistance to customers across multiple channels in call center settings.

Team LeadershipAdvanced

Supervised and managed teams of agents and supervisors, ensuring operational efficiency.

Technical SupportIntermediate

Delivered troubleshooting assistance and technical guidance to customers remotely.

Sales & CollectionsIntermediate

Handled sales inquiries and debt collections, contributing to revenue and recovery targets.

Human Resources ManagementIntermediate

Managed HR functions, including recruitment, onboarding, and employee relations.

Resumo

Experienced call center professional with over 25 years of multifaceted roles, including supervisory and managerial positions, with a focus on customer service, technical support, and team leadership.

Principais conquistas

Progressed through multiple roles from Agent to HR Manager, demonstrating role expansion and leadership development.
Accumulated extensive experience in various domains including Customer Service, Technical Support, Sales, and Collections.
Adapted to home office environment successfully for 5 years, maintaining consistent performance.

Habilidades

Customer ServiceTeam LeadershipTechnical SupportSales & CollectionsHuman Resources Management

Publicado na CazVid - 3 de jul. de 2025

Ver mais Call Center Agents em Tijuana Em espanhol

Contato David

Currículo em vídeo

Call Center Agent / Home Office

Competências

Customer ServiceExpert

Provided support and assistance to customers across multiple channels in call center settings.

Team LeadershipAdvanced

Supervised and managed teams of agents and supervisors, ensuring operational efficiency.

Technical SupportIntermediate

Delivered troubleshooting assistance and technical guidance to customers remotely.

Sales & CollectionsIntermediate

Handled sales inquiries and debt collections, contributing to revenue and recovery targets.

Human Resources ManagementIntermediate

Managed HR functions, including recruitment, onboarding, and employee relations.

Principais conquistas

Progressed through multiple roles from Agent to HR Manager, demonstrating role expansion and leadership development.

Accumulated extensive experience in various domains including Customer Service, Technical Support, Sales, and Collections.

Adapted to home office environment successfully for 5 years, maintaining consistent performance.