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Competencies
Demonstrated experience with Customer Support.
Demonstrated experience with Process Management.
Demonstrated experience with Team Leadership.
Demonstrated experience with Care Coordination.
Demonstrated experience with Patient Advocacy.
Education
Experience
Case Manager
Manage and track the lifecycle of legal cases, from intake to resolution., Serve as primary point of contact for clients, providing updates, collecting documentation, Draft and prepare legal documents, Coordinate with attorneys to ensure all case deadlines, court dates, and filings are met., Maintain detailed case records, databases, and legal files with a high degree of accuracy and confidentiality., Conduct preliminary research and fact-checking to support case preparation., Liaise with external entities (courts, government agencies, opposing counsel) to obtain records and manage legal processes.
Medical Virtual Assistant
Patient appointment scheduling, Medical record management, Insurance verification and billing, Patient communication, Prescription refills, Administrative tasks, HIPAA Compliance
Care Navigator - UnitedHealth Group
Served as the primary person a member can reach out to for all their healthcare needs for United Health Care D-SNP Medicare Advantage plans, Care coordination, Benefit education, Patient advocacy., Answering health questions, Resolving claims or billing issues, Connecting with community resources, Planning for medical, transportation, and food needs, Scheduling appointments, Served as an interpreter for Spanish-speaking members
Administrative Assistant
Administrative assistant for the Information Systems Center and HR section.
Operations Supervisor
Ensure that operational processes are carried out within the specified time frame to achieve goals and KPIs., Monitor the activities of agents and the functioning of company and client tools., Provide support to agents and/or other supervisors., Work collaboratively with Human Resources for the implementation and monitoring of disciplinary processes., Provide accurate and timely information in reports, summaries, and/or presentations to management and/or the client., Conduct one-on-one sessions with agents regarding their performance and create personalized improvement plans., Ensure the motivation and retention of the team.
Customer Service Agent
Amazon US Retail Customer Service, Lyft Safety and Emergency Line, NACP Credentialed advocate in the provision of services to those victimized by crime.
Customer Service Agent
T1 Customer Support for DoorDash Delivery.
Emergency Transportation and Logistics Specialist
Emergency transportation specialist, Order taking for B2B on demand shipping services., Computerized order system management., Selecting and dispatching drivers., Logistics cost calculation., B2B communication and status updating., Routing, tracking, and on-route support for drivers.