Dayanara - Customer Service Specialist with 12 years in call centers

Tijuana, Baja California, Mexicoen

Managed customer service operations for over five years, handling reservations, cancellations, and updates via multiple channels.

Handled diverse responsibilities including emails, chats, phone support, and quality control within call center environment.

Published on CazVidVideo interview available

Summary

Experienced call center agent with over 12 years in customer support, specializing in reservations, communication, and quality assurance.

Gained extensive experience in dispatching drivers and coordinating customer communication for a limo company.

Customer ServiceAdvanced

Provided direct support to clients via phone, email, and chat, ensuring customer satisfaction and issue resolution.

Communication SkillsAdvanced

Effectively managed customer interactions across multiple channels including phone, email, and chat.

Reservation ManagementIntermediate

Handled reservations, cancellations, and updates for clients in a customer service capacity.

Quality ControlIntermediate

Monitored and ensured quality standards in customer service interactions.

Ingles(90%)

Pluma Nacional

ASCA American Service Company

RSI Company

Verican

Connempaty

GGA Solutions

Trans 24 HR

Computing Career

Completed 2001