Deacon - Data Analyst with 5+ years of experience in analytics and reporting

Proficient in analyzing complex datasets to extract actionable insights to support decision-making.

Skilled in writing optimized SQL queries for data extraction and management across multiple databases.

Experienced in designing interactive dashboards using Tableau and Power BI to visualize key metrics.

Extensive use of Excel for data manipulation, pivot tables, and macro automation to streamline reporting.

Review, update and revise current mandates for clients under Chris Bernard properties to ensure compliance with PPRA for client satisfaction and privacy while increasing prospective leads for client looking for a buyer., Cold calling, contact center for customer enquiries, telephonic sales with record management to keep track of calls made, customer relations management ensuring interactions with prospective customers lead to a sale and video calling( zoom, teams), Meeting sales targets per week/ every week was a different target so being innovative was essential.

Assisted in marketing of company products by interacting with companies and individuals through the remote call center while being articulate and sorting out product conflict and info, upholding the highest standard of professionalism., Had to be a fast thinker to come up with solutions for every task while allowing criticism for growth.