Dedicated customer service agent with over three years of experience delivering technical support, complaint resolution, and customer engagement across retail and hospitality sectors.
Experience in managing inbound calls, resolving issues, and ensuring customer satisfaction across various industries.
Applied technical skills to troubleshoot complex problems and implement solutions at Km2 Solutions.
Effectively managed multiple responsibilities such as scheduling, data entry, and customer inquiries across roles.
Engaged with customers via social media, phone, and face-to-face to build rapport and promote offers.
Km2 Solutions
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions., Resolved customer complaints quickly and efficiently., Maintained a high level of customer satisfaction by providing accurate and helpful responses., Ensured compliance with applicable laws...
Block Rooftop Cafe
Customized drink orders based on customer requests, demonstrating flexibility and attention to detail., Assisted customers over the phone regarding store operations, product information and order placement., Operated cash register or POS system to receive payment by cash, check and credit card.,...
Hotel Costa Azul
Received orders and fulfilled orders quickly and efficiently., Completed daily recovery tasks to keep areas clean and neat for maximum productivity., Input orders into point of sale system and handled customer payments., Took orders from customers cheerfully to maintain professional and welcoming...
High School Diploma
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Operated POS systems, processed payments, and maintained inventory records in hospitality settings.