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Customer Service Specialist with 3+ years in diverse service environments
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Competencies
Experience in managing inbound calls, resolving issues, and ensuring customer satisfaction across various industries.
Applied technical skills to troubleshoot complex problems and implement solutions at Km2 Solutions.
Effectively managed multiple responsibilities such as scheduling, data entry, and customer inquiries across roles.
Engaged with customers via social media, phone, and face-to-face to build rapport and promote offers.
Operated POS systems, processed payments, and maintained inventory records in hospitality settings.
Education
Languages
Summary
Dedicated customer service agent with over three years of experience delivering technical support, complaint resolution, and customer engagement across retail and hospitality sectors.
Key Achievements
- Handled complex technical troubleshooting and customer complaints at Km2 Solutions.
- Managed multiple customer service channels, including phone, email, and social media.
- Supported operational tasks across different roles, including appointment scheduling and inventory management.
Experience
Customer Service Agent
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions., Resolved customer complaints quickly and efficiently., Maintained a high level of customer satisfaction by providing accurate and helpful responses., Ensured compliance with applicable laws...
Barista
Customized drink orders based on customer requests, demonstrating flexibility and attention to detail., Assisted customers over the phone regarding store operations, product information and order placement., Operated cash register or POS system to receive payment by cash, check and credit card.,...
Snack Bar Attendant/Barista/Cashier
Received orders and fulfilled orders quickly and efficiently., Completed daily recovery tasks to keep areas clean and neat for maximum productivity., Input orders into point of sale system and handled customer payments., Took orders from customers cheerfully to maintain professional and welcoming...