Experienced in managing customer data, technical troubleshooting, and providing bilingual support across automotive, travel, and technology sectors. Skilled at handling multiple tasks efficiently and maintaining high client satisfaction.
Applied technical troubleshooting skills across multiple customer service roles to identify and resolve platform issues.
Managed customer data and lead tracking efficiently within automotive CRM systems to support sales and service operations.
Utilized bilingual skills to effectively communicate and resolve customer issues across diverse client needs.
Delivered high-quality customer service, addressing inquiries, resolving complaints, and negotiating with suppliers.
Automotive BDC
Manage and update real-time customer data within automotive CRM platforms to ensure high data integrity and lead tracking., Address customer inquiries regarding digital vehicle interfaces and service scheduling software., Simultaneously manage multiple communication channels (VOIP, Chat, and Email)...
IGT for Hopper/Capital One Travel
Quickly addressed and resolved issues arising during the booking process or travel experience., Managed multiple clients and tasks simultaneously while maintaining a high level of professional service., Collaborated with suppliers, airlines, and hotels to negotiate rates and ensure quality service...
Contento BPS for GoodCharlie
Maintained a solid understanding of the technical aspects of the products and services supported., Utilized strong speaking and listening skills to effectively understand customer needs and convey technical solutions., Remained adaptable and open to learning to ensure up-to-date knowledge of...
High School Graduate
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