This is my profileContact via CazVidDenise
Customer Service Representative with 2+ years in hospitality and telecommunications
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support by addressing inquiries and ensuring satisfaction.
Social Media & Web MaintenanceBeginner
Managed social networks and maintained website content for a rental business.
Administrative SupportIntermediate
Provided administrative assistance and front desk support at a tourism rental company.
Technical SkillsIntermediate
Utilized software tools including CCNAv7, Slack, and Microsoft Office in daily tasks.
Education
High School Diploma
Completed 2022
IT Essentials: PC Hardware and Software
Cisco Networking Academy
Completed 29-09-23
CCNAv7: Introduction to Networks
Cisco Networking Academy
Completed 26-12-23
Switching, Routing, and Wireless Essentials v7.02
Cisco Networking Academy
Completed 07-04-24
CCNAv7: Enterprise Networking, Security, and Automation
Cisco Networking Academy
Completed 08-07-24
Languages
SpanishC2
EnglishC1
Summary
Dedicated customer service professional with experience in hospitality and tourism sectors, proficient in social media management and basic technical skills.
Key Achievements
- Handled customer inquiries and ensured satisfaction in compliance with policies.
- Maintained web and social media presence for a rental business.
- Gained experience across customer service, admin support, and social media management.
Experience
Customer Service Representative
Foundever
26/06/23 - 26/11/24
Handled inquiries and ensured customer satisfaction in compliance with company policies and procedures.
Admin / Front Desk
El Spot Jaco Rentals (Tourism & Rentals)
March 2019 - March 2020
Web and Social networks maintenance.
Skills
Customer ServiceSocial Media & Web MaintenanceAdministrative SupportTechnical Skills
Published on CazVid - Jul 3, 2025