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Dennisse Nickole Piracoca Rueda's avatar
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Dennisse Nickole Piracoca Rueda

Bogotá, Bogota D.C., Colombia

Customer Service & Training Specialist with 5+ years in BPO & Logistics

  • Designed and implemented training lesson plans for new hires at Escuela Superior Leonor Álvarez Pinzón
  • Optimized transport routes to improve efficiency as Logistics Coordinator at Transcom T.W.T
  • Handled diverse customer inquiries and maintained detailed records across multiple roles
Customer Service
Expert
Provided customer support, resolved inquiries, and managed billing and credit counseling
Training & Education
Intermediate
Designed, implemented, and delivered training programs for new team members
Data Management
Intermediate
Maintained accurate records of customer interactions and transaction data
Logistics Coordination
Intermediate
Planned transport routes and managed logistics operations to optimize resources
Communication Skills
Advanced
Effective in public speaking and customer interactions across diverse settings

Languages

English
C1
Spanish
C2
See Full Skillset on CazVid
03/2023 - Present
BPO trainer
Escuela Superior Leonor Álvarez Pinzón
Provided training to new team members, and taught strong customer service skills., Constant updating of knowledge to the agents., Designed and implemented a lesson plan to teach the new hires.
03/2022 - 12/2024
Logistics Coordinator
Transcom T.W.T
Planning transport routes to optimize time and costs., Handled customer inquiries, answered questions, and resolved problems in a timely manner., Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
03/2022 - 12/2024
Customer service and travel advisor
Lean Staffing
Handled customer inquiries, answered questions, and resolved problems in a timely manner., Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
01/2019 - 11/2019
Customer service
Concentrix
Handled customer Credit counseling questions, Billing.
View Complete Work History
🎓
Instituto Colombo-Venezolano: CECOVE
High School Degreed
Completed 2014
See Education & Certifications
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