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Customer Service & Training Specialist with 5+ years in BPO & Logistics
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Competencies
Provided customer support, resolved inquiries, and managed billing and credit counseling
Designed, implemented, and delivered training programs for new team members
Maintained accurate records of customer interactions and transaction data
Planned transport routes and managed logistics operations to optimize resources
Effective in public speaking and customer interactions across diverse settings
Education
Languages
Summary
Experienced in customer support, training, and logistical planning within the BPO and transportation sectors, committed to delivering quality service and efficient operations.
Key Achievements
- Designed and implemented training lesson plans for new hires at Escuela Superior Leonor Álvarez Pinzón
- Optimized transport routes to improve efficiency as Logistics Coordinator at Transcom T.W.T
- Handled diverse customer inquiries and maintained detailed records across multiple roles
Experience
BPO trainer
Provided training to new team members, and taught strong customer service skills., Constant updating of knowledge to the agents., Designed and implemented a lesson plan to teach the new hires.
Logistics Coordinator
Planning transport routes to optimize time and costs., Handled customer inquiries, answered questions, and resolved problems in a timely manner., Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Customer service and travel advisor
Handled customer inquiries, answered questions, and resolved problems in a timely manner., Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Customer service
Handled customer Credit counseling questions, Billing.