This is my profileContact via CazVidDevender
Customer Service Manager with 10+ years in Retail and Hospitality
Contact
Delhi, Delhi, India
Open to remote
Available on CazVid
Competencies
Customer Service ManagementExpert
Supervised and trained customer service teams, enhancing client relations and service delivery.
Team LeadershipAdvanced
Managed team operations, motivated staff, and handled conflict resolution to maintain high performance.
Communication SkillsExpert
Effectively communicated policies and procedures to staff and clients, ensuring clarity and understanding.
Problem SolvingAdvanced
Addressed customer complaints promptly and devised solutions to improve experience.
Summary
Experienced customer service manager skilled in team leadership, service quality improvement, and conflict resolution. Proven track record of enhancing customer satisfaction and operational efficiency.
Key Achievements
- Led a team of 15 customer service associates, improving overall customer satisfaction scores by 20%.
- Developed and implemented new customer service protocols reducing complaint resolution time by 30%.
- Received Employee of the Year award twice for outstanding leadership and service excellence.
Skills
Customer Service ManagementTeam LeadershipCommunication SkillsProblem Solving
Published on CazVid - May 17, 2026