Experienced in technical support, customer service, team leadership, and sales with a proven ability to resolve diverse inquiries and enhance customer satisfaction.
Provided comprehensive customer support and troubleshooting across multiple channels and industries.
Monitored performance, trained team members, and maintained service standards in a technical support environment.
Assisted customers with technical issues and inquiries pertaining to products and services, demonstrating deep product knowledge.
Engaged customers with clear, persuasive communication to promote products and drive engagement.
Accedo Technology
Assisted customers with troubleshooting and inquiries related to various products and services.
Concentrix
Monitored team performance, provided coaching, and ensured excellent customer service standards.
Ibex Global
Delivered customer service, handling inquiries related to money transfers.
Sam's Club
Presented product offerings in a clear, engaging manner to drive sales and improve customer retention.
Nearstaff Solutions
Provided real-time customer support via live chat, assisting with inquiries and troubleshooting issues related to logistics and trucking services.
high school degree
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Contacted prospects, scheduled appointments, and provided information for solar panel installation consultations.
Discovery
Managed collections activities, working with clients to settle outstanding payments.
Contacting Prospective Customers, Scheduling Appointments and providing information, consultations or site assessments for customers to discuss solar panel installation options, including feasibility, cost, and benefits.
