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Customer Service & Support Specialist with 8+ years in Tech & Retail
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Competencies
Provided comprehensive customer support and troubleshooting across multiple channels and industries.
Monitored performance, trained team members, and maintained service standards in a technical support environment.
Assisted customers with technical issues and inquiries pertaining to products and services, demonstrating deep product knowledge.
Engaged customers with clear, persuasive communication to promote products and drive engagement.
Contacted prospects, scheduled appointments, and provided information for solar panel installation consultations.
Education
Languages
Summary
Experienced in technical support, customer service, team leadership, and sales with a proven ability to resolve diverse inquiries and enhance customer satisfaction.
Key Achievements
- Progressed from customer service roles to team leadership in technical support.
- Handled diverse customer inquiries across various industries including tech, retail, and logistics.
- Scheduled and provided consultation for solar panel installations, explaining technical and financial details to prospective clients.
Experience
Customer service representative
Assisted customers with troubleshooting and inquiries related to various products and services.
Team Leader, Technical support
Monitored team performance, provided coaching, and ensured excellent customer service standards.
Customer service representative
Delivered customer service, handling inquiries related to money transfers.
Soft sales representative
Presented product offerings in a clear, engaging manner to drive sales and improve customer retention.
Chat Team Support
Provided real-time customer support via live chat, assisting with inquiries and troubleshooting issues related to logistics and trucking services.
Collection representative
Managed collections activities, working with clients to settle outstanding payments.
solar panel appointment setter representative
Contacting Prospective Customers, Scheduling Appointments and providing information, consultations or site assessments for customers to discuss solar panel installation options, including feasibility, cost, and benefits.