Experienced BPO specialist with a focus on banking services, including credit card support and fraud resolution, with 40 years of industry exposure.
Provided customer support in banking, resolving issues related to credit cards and fraud for diverse customers.
Effectively communicated with customers, team members, and stakeholders to address concerns and provide solutions.
Handled complex customer issues such as fraud claims and account replacements efficiently.
Possesses deep understanding of banking operations and protocols related to credit card services.
Managed multiple customer requests simultaneously in a fast-paced environment.