Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Dewin
Customer service
Currículo em vídeo
Customer service
Experience
Contato
Bogotá, Bogotá D.C., Colombia
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceExpert
Provided customer support in banking, resolving issues related to credit cards and fraud for diverse customers.
Communication SkillsExpert
Effectively communicated with customers, team members, and stakeholders to address concerns and provide solutions.
Problem SolvingAdvanced
Handled complex customer issues such as fraud claims and account replacements efficiently.
Industry KnowledgeAdvanced
Possesses deep understanding of banking operations and protocols related to credit card services.
Multi-taskingIntermediate
Managed multiple customer requests simultaneously in a fast-paced environment.
Resumo
Experienced BPO specialist with a focus on banking services, including credit card support and fraud resolution, with 40 years of industry exposure.
Principais conquistas
- Gained extensive experience in the BPO sector over a 40-year career.
- Recently handled credit card issues including refunds, fraud reports, and replacements at Capital One.
- Contributed to resolving customer inquiries efficiently during 8 months at Capital One.
Habilidades
Customer ServiceCommunication SkillsProblem SolvingIndustry KnowledgeMulti-tasking
Publicado na CazVid - 3 de jul. de 2025