Experienced in customer support, account management, and administrative tasks with proficiency in English and Spanish, utilizing technical skills for efficient service delivery.
Provided support and assistance to customers, managing inquiries and resolving issues.
Processed and escalated requests through ticketing systems to ensure efficient resolution.
Managed customer accounts, including activation and ongoing support.
Assisted legal professionals and managed administrative tasks in government and legal environments.
Sutherland Global Services: Airbnb
As a customer service agent in the emergency line, I have the responsibility to respond quickly and efficiently because the life and integrity of our users depended on it., I had to solve problems related to user reservations and escalate if necessary., Then I must complete a ticket in the...
Accedo, Colombia S.A
Support and assistance to our customers in their daily issues, Virtual support in the online site, Sent and activate their product, Manage their account
Associate degree
Law
High School Degree
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Utilized Microsoft Office programs for reporting, presentations, and documentation.
