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Customer Service Professional with diverse language and technical skills
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Competencies
Provided support and assistance to customers, managing inquiries and resolving issues.
Processed and escalated requests through ticketing systems to ensure efficient resolution.
Managed customer accounts, including activation and ongoing support.
Assisted legal professionals and managed administrative tasks in government and legal environments.
Utilized Microsoft Office programs for reporting, presentations, and documentation.
Education
Languages
Summary
Experienced in customer support, account management, and administrative tasks with proficiency in English and Spanish, utilizing technical skills for efficient service delivery.
Key Achievements
- Handled customer disputes and escalations across multiple platforms effectively.
- Supported account management and product activation for online services.
- Provided legal and administrative support in government and legal settings.
Experience
Bilingual Customer Service Agent
As a customer service agent in the emergency line, I have the responsibility to respond quickly and efficiently because the life and integrity of our users depended on it., I had to solve problems related to user reservations and escalate if necessary., Then I must complete a ticket in the...
Bilingual Customer Service Agent
Support and assistance to our customers in their daily issues, Virtual support in the online site, Sent and activate their product, Manage their account