Multilingual professional with over a decade of experience in customer service, administration, hotel operations, and legal document management, adept at supporting team operations and ensuring client satisfaction.
Extensive experience providing customer service in hospitality and administrative roles.
Performed administrative tasks such as billing, bookings, and database management across multiple organizations.
Handled front office operations, including check-ins, check-outs, and client inquiries in hotels and resorts.
Supported sales and marketing functions within hotel and vacation club environments, including public relations.
Rincon Club Vacation Club
supervise Sales & Post-Sales Administrator
AMARILLA GOLF & RESORT
Events and competitions from the Royal Spanish Golf Federation Members, Billing, reservations, customer service, supervision of the activities at the golf course
COSTA TEGUISE GOLF
organizing competitions and classifications, opened a new Membership sales department to bring new memberships clients, Customer Services in the Pro Shop of the Golf course, working with a 20 team group of Tour Operators
SANDS BEACH VILLAS
accommodation, upgrades, General administrative tasks
Master
Customer Services Telephone etiquette Course
Human Resources and Management Course
Legal Career
Executive secretary course
Managed immigration processes and legal documentation for migration purposes, ensuring compliance.
HOTEL RIU PARAISO (RIU HOTELS)
CRM, Back office: reservations, front and back office administrative tasks
HOTEL RUBICON PALACE (H10 HOTELS)
Operating database program, Customer service, check in-out, Billing reports, bookings, Mail handle, Administrative tasks, Follow up lists with clients requests
HOTEL GRAN PALACIO GUIA DE ISORA
Customer Service, Commercial & Sales department of Sol Meliá Vacation Club, Customer Fidelity, Public Relations
APARTHOTEL LOS OLIVOS
Administrative tasks, Front office and back office invoices from tour operators, hotel billing, experience in using the hotel database Noray
APARTAMENTS LOS HIBISCOS
Billing for international agencies, Front Hotel tasks, duties as mail information
SANTA BARBARA GOLF OCEAN RESORT
Checking in & out, Administrative tasks, Billing for agencies, booking department manager