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Diana
Customer Service & Administrative Professional with 10+ years experience
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Competencies
Extensive experience providing customer service in hospitality and administrative roles.
Performed administrative tasks such as billing, bookings, and database management across multiple organizations.
Handled front office operations, including check-ins, check-outs, and client inquiries in hotels and resorts.
Supported sales and marketing functions within hotel and vacation club environments, including public relations.
Managed immigration processes and legal documentation for migration purposes, ensuring compliance.
Education
Languages
Summary
Multilingual professional with over a decade of experience in customer service, administration, hotel operations, and legal document management, adept at supporting team operations and ensuring client satisfaction.
Key Achievements
- Supervised sales and post-sales teams at Rincon Club Vacation Club, overseeing administrative responsibilities.
- Managed reservations, billing, and customer services at multiple golf resorts, enhancing operational efficiency.
- Led the development of a new membership sales department at Costa Teguise Golf to attract new clients.
Experience
Supervisor. Sales contracting Team Manager
supervise Sales & Post-Sales Administrator
Golf Reception & pro shop Manager
Events and competitions from the Royal Spanish Golf Federation Members, Billing, reservations, customer service, supervision of the activities at the golf course
Receptionist
organizing competitions and classifications, opened a new Membership sales department to bring new memberships clients, Customer Services in the Pro Shop of the Golf course, working with a 20 team group of Tour Operators
Receptionist-Customer Services, Public Relations
accommodation, upgrades, General administrative tasks
Receptionist
CRM, Back office: reservations, front and back office administrative tasks
Receptionist
Operating database program, Customer service, check in-out, Billing reports, bookings, Mail handle, Administrative tasks, Follow up lists with clients requests
Marketing Assistant
Customer Service, Commercial & Sales department of Sol Meliá Vacation Club, Customer Fidelity, Public Relations
Receptionist
Administrative tasks, Front office and back office invoices from tour operators, hotel billing, experience in using the hotel database Noray
Receptionist and Customer Service
Billing for international agencies, Front Hotel tasks, duties as mail information
Receptionist and customer service
Checking in & out, Administrative tasks, Billing for agencies, booking department manager