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Diana
Technical Support Specialist at Partnerhero
Contact
Residencial Villa San Jorge, Francisco Morazán Department, Honduras
Open to remote
Available on CazVid
Competencies
Technical Support & TroubleshootingExpert
Proficient in diagnosing and resolving technical issues across various platforms, ensuring minimal downtime.
Customer Service & Relationship BuildingAdvanced
Skilled in delivering friendly, patient support that fosters long-term client relationships.
Communication & Language SkillsAdvanced
Bilingual in English and Spanish, with experience in medical interpretation and technical communication.
Team Collaboration & Project CoordinationIntermediate
Effective team player with experience in coordinating support projects and facilitating workflow.
Education
Digital Marketing
Atlantic International University
Southwest School
Metropolitan School
Hillcrest School
Languages
Spanish
English
Summary
Experienced in technical support, account management, and bilingual communication, with a strong commitment to enhancing user experience and operational efficiency.
Key Achievements
- Successfully managed complex technical issues, enhancing customer satisfaction and operational efficiency.
- Led account renewals, contributing to increased client retention and revenue growth.
- Provided bilingual support, improving communication channels for diverse customer needs.
- Promoted from Technical Support Specialist to Level 3, demonstrating technical expertise and leadership.
Experience
Technical Support Specialist (L3)
Partnerhero
Jan 2025 - Current
Emails
Sales team representative
Partnerhero
Aug 2024 - Jan 2025
Emails and Zoom meetings
Account renewals specialist
Partnerhero
May 2024 - Aug 2024
Emails and Zoom meetings
Technical Support Specialist
Partnerhero
May 2022 - May 2024
Emails
Customer support specialist
Partnerhero
Mar 2022 - May 2022
Emails and calls
English-Spanish Medical interpreter
Teleperformance
Sep 2020 - Jun 2021
Language Line Solutions Account
Technical support agent
Knoah
Solutions
Jun 2018 - Sep 2020
Chat, phone & Emails
Skills
Technical Support & TroubleshootingCustomer Service & Relationship BuildingCommunication & Language SkillsTeam Collaboration & Project Coordination
Published on CazVid - Jun 2, 2026