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Diana
Technical Support Specialist at Partnerhero
Contato
Competências
Proficient in diagnosing and resolving technical issues across various platforms, ensuring minimal downtime.
Skilled in delivering friendly, patient support that fosters long-term client relationships.
Bilingual in English and Spanish, with experience in medical interpretation and technical communication.
Effective team player with experience in coordinating support projects and facilitating workflow.
Formação acadêmica
Idiomas
Resumo
Experienced in technical support, account management, and bilingual communication, with a strong commitment to enhancing user experience and operational efficiency.
Principais conquistas
- Successfully managed complex technical issues, enhancing customer satisfaction and operational efficiency.
- Led account renewals, contributing to increased client retention and revenue growth.
- Provided bilingual support, improving communication channels for diverse customer needs.
- Promoted from Technical Support Specialist to Level 3, demonstrating technical expertise and leadership.
Experiência
Technical Support Specialist (L3)
Emails
Sales team representative
Emails and Zoom meetings
Account renewals specialist
Emails and Zoom meetings
Technical Support Specialist
Emails
Customer support specialist
Emails and calls
English-Spanish Medical interpreter
Language Line Solutions Account
Technical support agent
Chat, phone & Emails