This is my profileContact via CazVidDiana
Customer Service Specialist with diverse experience in hospitality and retail
Contact
Competencies
Provided assistance, managed guest inquiries, and resolved issues in hospitality and retail settings
Conducted product sales and facilitated transactions in retail and theme park environments
Effectively communicated with guests, customers, and team members to address needs and provide information
Assisted in basic administrative tasks, supporting operational functions where applicable
Languages
Summary
Versatile customer service professional with experience in hospitality, retail, and administrative roles, skilled in guest and client interactions.
Key Achievements
- Handled guest check-in/check-out processes and addressed guest inquiries at Occidental at Xcaret Destination
- Performed product sales and troubleshooting assistance in customer service roles
- Managed customer interactions, product sales, and provided information across multiple roles
Experience
Customer service
Interaction log, Product sale, Troubleshooting assistance
Sales cashier
Product sale, Customer service
Recepcionist
Receive guests, Carry out check in and check out process, Currency exchange, Sale of park entrance, daypass and nightpass, Provide information and answer questions, Report and solve problems, Guest tracking