This is my profileContact via CazVid
Diego
Customer Service & Sales Support with 2+ years in BPO industry
Video resume
Rep backoffice and customer service
My name is Diego Forero, I'm studying software engineer, I've working for call center since 2021, I have a great customer service in English and Spanish, and I am looking for job positions to work from home.
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and managed customer inquiries in bilingual environment, ensuring client satisfaction.
Call Center OperationsIntermediate
Handled call center tasks including customer support, sales, and team supervision.
Team SupervisionIntermediate
Supervised and coordinated team performance within a BPO setting to meet service objectives.
Bilingual CommunicationExpert
Fluent in English and Spanish, effectively communicating with diverse client bases.
Software Engineering StudiesBeginner
Currently studying software engineering to expand technical skills applicable to customer solutions.
Summary
bilingual customer support representative with over two years in BPO environments, fluent in English and Spanish, currently studying software engineering to enhance technical skills.
Key Achievements
- Led a team as supervisor at a BPO company, supervising customer service operations.
- Demonstrated bilingual fluency in English and Spanish in customer service roles.
- Gained extensive experience in call center operations and client interactions since 2021.
Skills
Customer ServiceCall Center OperationsTeam SupervisionBilingual CommunicationSoftware Engineering Studies
Published on CazVid - May 17, 2026