Diego - Customer Service Representative with diverse telecom experience

San José, San José, Costa RicaRemoteen

Achieved recognition as a top performer in retentions/sales at Optimum by successfully managing customer escalations

Handled customer support for AT&T, Sprint, Viasat, and Optimum, demonstrating adaptability across different companies

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in telecommunications support, retention, and sales, with a proven track record of top performance and customer satisfaction.

Successfully resolved customer needs, contributing to positive escalations and customer satisfaction

Customer ServiceExpert

Provided support and resolved customer issues across multiple telecom companies.

Technical SupportIntermediate

Supported customers with technical issues related to internet services and technical troubleshooting.

Retention & SalesAdvanced

Engaged customers to retain services and increased sales through effective communication strategies.

PlanningIntermediate

Utilized planning skills to manage customer interactions and support workflow organization.