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Diego
Customer Service Representative with diverse telecom experience
Video resume
Customer service representative
Hello, Diego Pérez here describing my experience in customer service worked with At&t customerservice, Sprint collections, Viasat technical support, also worked with Optimum an internet company from NY this is a retentions/sales position where I did a great job as one of the top performers, by getting positivo escalations acomplished by helping an resolving customer needs, however looking for a wfh position due to traffic and some other facts on the road and I need to keep an eye on my family.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and resolved customer issues across multiple telecom companies.
Technical SupportIntermediate
Supported customers with technical issues related to internet services and technical troubleshooting.
Retention & SalesAdvanced
Engaged customers to retain services and increased sales through effective communication strategies.
PlanningIntermediate
Utilized planning skills to manage customer interactions and support workflow organization.
Summary
Experienced in telecommunications support, retention, and sales, with a proven track record of top performance and customer satisfaction.
Key Achievements
- Achieved recognition as a top performer in retentions/sales at Optimum by successfully managing customer escalations
- Handled customer support for AT&T, Sprint, Viasat, and Optimum, demonstrating adaptability across different companies
- Successfully resolved customer needs, contributing to positive escalations and customer satisfaction
Skills
Customer ServiceTechnical SupportRetention & SalesPlanning
Published on CazVid - Jul 3, 2025