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D

Diego

Risk Operations Supervisor with 5+ years in risk management and team leadership

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Medellín, Antioquia, Colombia
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Competencies

Risk ManagementAdvanced

Oversaw risk operations, ensuring data security and process compliance.

Team LeadershipAdvanced

Supervised and coordinated team activities, assigned tasks, and monitored performance.

Process ImprovementIntermediate

Developed and implemented strategies to improve operational workflows.

Project CoordinationAdvanced

Ensured project adherence to timelines and quality standards through planning and follow-up.

Communication & ReportingExpert

Prepared and presented management reports, facilitating decision-making.

Education

Business Administration
COLEGIO MAYOR DE ANTIOQUIA
Completed 2015

Languages

SpanishFluent
EnglishFluent

Summary

Experienced risk operations supervisor with a background in project development, team management, and process improvements, dedicated to ensuring project compliance and operational excellence.

Key Achievements

  • Supervised project development ensuring timely and compliant project execution
  • Implemented improvement strategies enhancing operational efficiency
  • Managed private customer information and resolved payroll errors

Experience

Cashier - Receptionist

HOTEL ESTELAR MILLA DE ORO
Sep 2016 - May 2017

Reception and issuance of guests, Cash handling, General billing, Transportation coordination, Night audit (review of processes carried out during the day), General information for guests

Cashier - Receptionist

HOTEL POBLADO PLAZA
Sep 2017 - Sep 2018

Reception and issuance of guests, Cash handling, General billing., Transportation coordination, Night audit (review of processes carried out during the day), General information for guests., Callcenter tasks

Reservations and accommodation coordinator

HOTEL POBLADO POBLADO ALEJANDRÍA
Sep 2018 - Jul 2020

Reception and management of commercial and individual reservations., Implement improvements in the work team., Monitoring of established processes, Supervision of the personnel in charge, Preparation of performance reports, Resource management

Risk Operations Associated

SOLVO GLOBAL
Aug 2020 - Jan 2022

Management of private customer information, Study of linking requests, Personnel management, Distribution of functions and activities, Teamwork, Repair of payroll errors, Analysis in daily functions.

Risk Operations Supervisor

SOLVO GLOBAL
Jan 2022 - Oct 2024

Follow-up of the good development of the projects, guaranteeing their compliance in time and form., Implementation of the programs and action plans established by the company for the area in charge., Development and implementation of improvement strategies for the area in charge., Preparation of management reports and presentation of results to management.

Skills

Risk ManagementTeam LeadershipProcess ImprovementProject CoordinationCommunication & Reporting
Published on CazVid - Jul 3, 2025
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