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Customer Service & Support Specialist with versatile industry experience
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Competencies
Provided inbound and outbound support, managing customer inquiries, issues, and appointments across various companies.
Supported technical inquiries for Vudu, including email support, account transfers, and supervisor escalations.
Processed special orders, managed sales inquiries, and handled communication via email, inbound, and outbound calls.
Conducted anti-fraud screenings and compliance checks for Uphold, ensuring adherence to security protocols.
Owned and managed a photography and video business, overseeing operations, client interactions, and service delivery.
Education
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Summary
Experienced customer service and technical support agent with strong problem-solving skills, handling diverse roles from sales to fraud prevention. Driven entrepreneur with business management background.
Key Achievements
- Managed inbound and outbound customer interactions across multiple sectors including telecom, healthcare, and e-commerce.
- Handled technical support for Vudu, resolving email, transfer, and escalated supervisor call issues.
- Owned and operated OnlyKids Fotografía y Video, demonstrating entrepreneurship and business management skills.