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D

Diego

Owner

Contato

Hermosillo, Sonora, Mexico
Aberto a trabalho remoto
Disponível na CazVid
Contato pela CazVid

Competências

Customer ServiceAdvanced

Provided inbound and outbound support, managing customer inquiries, issues, and appointments across various companies.

Technical SupportIntermediate

Supported technical inquiries for Vudu, including email support, account transfers, and supervisor escalations.

Order & Sales ProcessingIntermediate

Processed special orders, managed sales inquiries, and handled communication via email, inbound, and outbound calls.

Fraud Prevention & ComplianceIntermediate

Conducted anti-fraud screenings and compliance checks for Uphold, ensuring adherence to security protocols.

EntrepreneurshipBeginner

Owned and managed a photography and video business, overseeing operations, client interactions, and service delivery.

Formação acadêmica

Software Engineering
Universidad Tecmilenio Hermosillo
Completed June 2012

Idiomas

EnglishAdvanced, written and spoken
SpanishAdvanced, written and spoken

Resumo

Experienced customer service and technical support agent with strong problem-solving skills, handling diverse roles from sales to fraud prevention. Driven entrepreneur with business management background.

Principais conquistas

  • Managed inbound and outbound customer interactions across multiple sectors including telecom, healthcare, and e-commerce.
  • Handled technical support for Vudu, resolving email, transfer, and escalated supervisor call issues.
  • Owned and operated OnlyKids Fotografía y Video, demonstrating entrepreneurship and business management skills.

Experiência

Customer Service Agent – DirectTV Verification Department (inbound calls)

Teleperformance Hermosillo
September 2010 - September 2011

Owner

OnlyKids Fotografía y Video
July 2014 - August 2016

Special Order Processing, Send Orders and Sales Agent (emails and inbound/outbound calls)

Avas Flowers
December 2015 - June 2017

Tier 2 Technical Support Agent for Vudu (emails, transfers and supervisor calls)

Intugo Hermosillo
September 2017 - August 2019

Patient Services Agent and Appointment Setter for Bosley (inbound and outbound calls)

ListenTrust
September 2019 - November 2024

Compliance Agent for Uphold (emails and anti-fraud screenings)

SSG
June 2022 - January 2023

Sales Development Representative

Onestar
January 2025 - Present

Habilidades

Customer ServiceTechnical SupportOrder & Sales ProcessingFraud Prevention & ComplianceEntrepreneurship
Publicado na CazVid - 17 de mai. de 2026
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Contato Diego