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Customer Support & Sales Agent with 5+ years of service expertise
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Competencies
Provided personalized support, resolved inquiries, and built customer relationships across multiple roles.
Assisted in completing orders and promoting membership programs to enhance sales outcomes.
Delivered technical assistance for home devices and managed complex service inquiries.
Utilized CRM tools for tracking interactions and responded accurately to banking product inquiries.
Demonstrated ability to multitask and manage multiple customer interactions efficiently.
Education
Languages
Summary
Dedicated professional with over 5 years providing exceptional customer service, technical support, and sales support across telecommunications, retail, and banking industries.
Key Achievements
- Maintained a customer satisfaction level of 99% at IntouchCX by providing personalized service.
- Achieved a first-call resolution rate of 95% through effective use of CRM software.
- Enrolled customers in membership programs and promoted services at Full Potential Solutions, while delivering excellent phone/chat customer experiences.
Experience
Sales Agent
Sell comprehensive technical protection services tailored to customer needs., Deliver expert assistance and problem-solving support in a fast-paced, high-pressure environment., Provide tech support for home technology devices with a focus on customer satisfaction and efficiency.
Cross Selling Agent
Assisted customers in completing orders with accuracy and excellent service for 1-800-Flowers., Promoted and successfully enrolled customers in a free shipping membership program., Balanced sales responsibilities with delivering a positive customer experience over phone and chat.
Customer service agent
Responded to customer inquiries and complaints within defined SLA times, resulting in a customer satisfaction level of 99%., Established customer relationships by providing personalized customer service and resolving their inquiries over the phone, chat and through email., Resolved customer issues...
Financial advisor
Provided excellent service and assistance to customers with inquiries related to debit and credit cards, loans, and disputes., Possessed in-depth knowledge of banking products, procedures, and policies, ensuring accurate and timely responses to customer concerns., Handled a wide range of tasks,...