This is my profileContact via CazVidDinesh
IT Support Specialist with 5+ years in technical troubleshooting and user support
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Competencies
Provided troubleshooting and resolution for hardware, software, VPN, and account issues across multiple platforms.
Utilized PDA, Service Now, Intune, ILO, RSA, Bomgar, and HP SIM for support operations, inventory, and system management.
Delivered support via chat, email, and phone, consistently working to reduce downtime and improve client satisfaction.
Handled account creation, password resets, and role management to support network accessibility and security.
Managed a team of 5 sales representatives to meet monthly business targets.
Languages
Summary
Experienced in providing technical support, system troubleshooting, and asset management with a focus on user satisfaction and operational efficiency.
Key Achievements
- Resolved user issues via Chat, Email, and Remote Support, improving response time and user satisfaction
- Utilized tools like PDA, Service Now, and Intune to enhance support efficiency and asset management
- Managed server hardware/software troubleshooting and user account issues, ensuring system reliability and security
Experience
Operator
Resolved user issues through Chat, Email, and Remote Support, enhancing user satisfaction and reducing response time by providing timely assistance in troubleshooting., Utilized PDA and Service Now tools to facilitate user support via chat sessions, resulting in efficient problem resolution and...