IT support specialist experienced in remote troubleshooting, document verification, and customer service across telecom, finance, and logistics industries.
Troubleshot incidents remotely, documented issues in ServiceNow, and escalated when necessary.
Assisted customers with order inquiries, payment issues, and provided general support.
Verified and retrieved essential documents such as medical records and ID proofs for various clients.
Configured and troubleshot network services including TCP/IP, DNS, DHCP, VPN, and firewalls.
AT&T
Documents verification for car loans (authenticity and identity), Followed/documented trailer loads schedules and update through each load process
TATA (JCPenney)
Help users on order’s inquiries and anything related to the homepage, Collected and negotiated due payments on customer’s phone service
INTUGO (Tricolor)
Documented/troubleshot incidents in ServiceNow remotely and escalated them to the appropriate department when needed
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Developed scripting in Python and managed environments in Windows and Linux-based OS.
