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Helpdesk Lv1
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Competencies
Troubleshot incidents remotely, documented issues in ServiceNow, and escalated when necessary.
Assisted customers with order inquiries, payment issues, and provided general support.
Verified and retrieved essential documents such as medical records and ID proofs for various clients.
Configured and troubleshot network services including TCP/IP, DNS, DHCP, VPN, and firewalls.
Developed scripting in Python and managed environments in Windows and Linux-based OS.
Languages
Summary
IT support specialist experienced in remote troubleshooting, document verification, and customer service across telecom, finance, and logistics industries.
Key Achievements
- Documented and verified documents for various processes including car loans and medical records across multiple roles.
- Managed remote incident troubleshooting and escalation using ServiceNow, ensuring timely resolution.
- Handled customer inquiries and payment collections, demonstrating communication and negotiation skills.
Experience
Helpdesk Lv1
Documents verification for car loans (authenticity and identity), Followed/documented trailer loads schedules and update through each load process
Soft collections agent
Help users on order’s inquiries and anything related to the homepage, Collected and negotiated due payments on customer’s phone service
Back Office Verifications
Documented/troubleshot incidents in ServiceNow remotely and escalated them to the appropriate department when needed