Experienced in handling customer inquiries, order processing, and reservations in a remote and fast-paced environment.
Provided support through email and online channels managing customer inquiries and issues.
Handled online order processing and refunds, ensuring accuracy and timely service.
Managed hotel bookings and acted as guest service representative remotely.
Proficient in Microsoft Office, email platforms, and customer support/payment systems.
Concentrix Nicaragua
Responding to customers ́ emails regarding their energy service., Resolving cases or watch queues within the deadlines., Processing service disconnection orders to customers with past-due balances.
Sitel Nicaragua
Booking hotels reservations., Acting as a remote hotel desk clerk.
Accedo Technologies
Helping customers in processing their online orders., Answering customer ́s questions about their online orders., Remotely assisting store cashiers in processing product refunds.
Bachelor Degree
Economia Gerencial