Dulce - Accounting professional with 8+ years in Finance & Collections

Managed AR portfolios for multiple organizations, ensuring timely collections and accurate reconciliations.

Led billing and collections processes, reducing discrepancies and resolving disputes effectively.

Supervised teams of collectors, overseeing workflows, onboarding, and performance management.

Participated in Six Sigma projects and workflow optimizations to enhance operational efficiency.

Led a team of 8 collectors in managing a $14MM public sector portfolio, overseeing invoicing, account setups, dispute resolution, and cash applications., Implemented processes to ensure vendor invoice accuracy and resolve pricing discrepancies, achieving a 40% reduction in billing discrepancies within the first month of leadership., Contributed to a 60% increase in regional revenue by optimizing collections processes and ensuring the effectiveness of sales deals., Managed over six waves of new hire onboarding and played a key role in a Green Belt Six Sigma project to streamline workflows, while enhancing communication and collaboration between teams, sales executives, and management.

Provided executive administrative support by managing schedules and coordinating meetings., Prepared financial reports, organized project timelines, and acted as a liaison between executives, clients, and vendors., Assisted with bookkeeping tasks, invoicing, and payment processing using QuickBooks, while supporting the financial team with accounting-related tasks., Additionally, optimized internal workflows to improve efficiency across various operations.

Managed accounts receivable for a $5MM portfolio, ensuring timely collections and account reconciliations., Led client communication efforts, effectively resolving disputes and discrepancies., Prepared regular AR reports, identifying payment trends and credit risks., Improved collections processes and consistently met monthly goals, driving team performance.