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D

Dulce

Accounting professional with 8+ years in Finance & Collections

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Guatemala City, Guatemala, Guatemala
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Competencies

Accounts ReceivableAdvanced

Managed AR portfolios for multiple organizations, ensuring timely collections and accurate reconciliations.

Billing & CollectionsAdvanced

Led billing and collections processes, reducing discrepancies and resolving disputes effectively.

Team LeadershipIntermediate

Supervised teams of collectors, overseeing workflows, onboarding, and performance management.

Process ImprovementIntermediate

Participated in Six Sigma projects and workflow optimizations to enhance operational efficiency.

Financial ReportingIntermediate

Prepared financial reports and analyzed payment trends and credit risks to support decision-making.

Education

Bachelor’s in Legal and Social Sciences
Law School, San Carlos University of Guatemala
Completed Present

Languages

SpanishNative
EnglishFluent
FrenchIntermediate

Summary

Experienced professional in accounts receivable, billing, collections, team leadership, and process improvement with a proven track record of enhancing financial operations.

Key Achievements

  • Led a team of 8 collectors managing a $14MM public sector portfolio, improving billing accuracy and processes.
  • Contributed to a 60% regional revenue increase through optimized collections and sales deal effectiveness.
  • Managed multiple onboarding waves and participated in a Green Belt Six Sigma project to streamline workflows.

Experience

Accounting Analyst | Team Lead | AR & Billing

HCL Tech
December 2022 - January 2025

Led a team of 8 collectors in managing a $14MM public sector portfolio, overseeing invoicing, account setups, dispute resolution, and cash applications., Implemented processes to ensure vendor invoice accuracy and resolve pricing discrepancies, achieving a 40% reduction in billing discrepancies within the first month of leadership., Contributed to a 60% increase in regional revenue by optimizing collections processes and ensuring the effectiveness of sales deals., Managed over six waves of new hire onboarding and played a key role in a Green Belt Six Sigma project to streamline workflows, while enhancing communication and collaboration between teams, sales executives, and management.

Virtual Administrative Assistant – Accounting Services for Properties

Next Generation Management
January 2022 - December 2022

Provided executive administrative support by managing schedules and coordinating meetings., Prepared financial reports, organized project timelines, and acted as a liaison between executives, clients, and vendors., Assisted with bookkeeping tasks, invoicing, and payment processing using QuickBooks, while supporting the financial team with accounting-related tasks., Additionally, optimized internal workflows to improve efficiency across various operations.

Senior Accounts Receivable Collector

Capgemini
March 2020 - May 2021

Managed accounts receivable for a $5MM portfolio, ensuring timely collections and account reconciliations., Led client communication efforts, effectively resolving disputes and discrepancies., Prepared regular AR reports, identifying payment trends and credit risks., Improved collections processes and consistently met monthly goals, driving team performance.

Skills

Accounts ReceivableBilling & CollectionsTeam LeadershipProcess ImprovementFinancial Reporting
Published on CazVid - Jul 3, 2025
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