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Dylan
Customer Service & Sales Support Specialist with 5+ years in gaming & wagering
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Competencies
Expertise in handling customer queries and providing accurate information in fast-paced settings.
Supporting sales processes, ensuring compliance, and assisting team members effectively in a gaming environment.
Managing and processing sports betting transactions via inbound chats and calls.
Handling payouts, deposits, and customer financial interactions accurately.
Utilized for data management and reporting tasks within sales and wagering roles.
Education
Languages
Summary
Dedicated professional with extensive experience in customer communication, wagering management, and sales operations support within the gaming industry.
Key Achievements
- Handled customer communications and supported sales operations at BetUs and Betnow, ensuring compliance and accuracy
- Managed wagering activities and processed transactions for clients across multiple sports and platforms
- Assisted fellow agents in processing customer requests and maintaining operational standards in high-volume environments
Experience
Sales Agent – Processing Department
Handling customer communications, Assisting fellow agents, Ensuring compliance with company rules, Supporting sales operations, Providing accurate and efficient information to customers in the USA
Sales Agent / Processing Department
Serving U.S. customers, Ensuring compliance with company policies, Assisting sales operations, Supporting both agents and customers
Wagering & Customer Service Agent
Managing wagering through inbound chats and calls, Placing accurate bets across multiple sports, Processing payouts, deposits, and other customer transactions