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Dylan

Sales Agent – Processing Department

Currículo em vídeo

Remote Dispatcher
Video introduction

Contato

San José, San José, Costa Rica
Disponível na CazVid
Contato pela CazVid

Competências

Customer CommunicationAdvanced

Expertise in handling customer queries and providing accurate information in fast-paced settings.

Sales Operations SupportAdvanced

Supporting sales processes, ensuring compliance, and assisting team members effectively in a gaming environment.

Wagering ManagementIntermediate

Managing and processing sports betting transactions via inbound chats and calls.

Transaction ProcessingIntermediate

Handling payouts, deposits, and customer financial interactions accurately.

Technical Tools: Microsoft ExcelIntermediate

Utilized for data management and reporting tasks within sales and wagering roles.

Formação acadêmica

High School Diploma
Liceo Jose Martí

Idiomas

SpanishNative
EnglishFluent

Resumo

Dedicated professional with extensive experience in customer communication, wagering management, and sales operations support within the gaming industry.

Principais conquistas

  • Handled customer communications and supported sales operations at BetUs and Betnow, ensuring compliance and accuracy
  • Managed wagering activities and processed transactions for clients across multiple sports and platforms
  • Assisted fellow agents in processing customer requests and maintaining operational standards in high-volume environments

Experiência

Sales Agent – Processing Department

BetUs
06/2024 - Present

Handling customer communications, Assisting fellow agents, Ensuring compliance with company rules, Supporting sales operations, Providing accurate and efficient information to customers in the USA

Sales Agent / Processing Department

BetUs
08/2020 - 04/2023

Serving U.S. customers, Ensuring compliance with company policies, Assisting sales operations, Supporting both agents and customers

Wagering & Customer Service Agent

Betnow & SBG Global
05/2023 - 01/2024

Managing wagering through inbound chats and calls, Placing accurate bets across multiple sports, Processing payouts, deposits, and other customer transactions

Habilidades

Customer CommunicationSales Operations SupportWagering ManagementTransaction ProcessingTechnical Tools: Microsoft Excel
Publicado na CazVid - 17 de mai. de 2026
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