Proactive, customer-oriented professional with over 10 years of experience in the BPO industry, specializing in customer service, team leadership, and department versatility.
Provided customer support and problem resolution in high-volume BPO environments.
Managed and motivated teams over three years to achieve service goals.
Utilized strong communication and interpersonal skills to assist customers and lead teams.
Worked across back office, fraud, and take departments, gaining versatile industry knowledge.