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Dylan

Customer Service Specialist with 4+ years in Bilingual Support

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Cali, Valle del Cauca Department, Colombia
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Competencies

Bilingual Communication (English–Spanish)Advanced

Utilized bilingual skills to support diverse customer inquiries and resolve issues effectively.

Customer Service & SupportAdvanced

Handled multichannel customer support, including troubleshooting, de-escalation, and relationship retention.

Inventory Control & Warehouse OperationsIntermediate

Performed stock verification, audits, and logistics management in warehouse environments.

CRM Systems (Salesforce, Zendesk)Intermediate

Documented customer interactions, tracked inventory, and managed support cases using CRM tools.

Quality & Process ComplianceIntermediate

Ensured adherence to quality standards through audits, inspections, and operational procedures.

Education

High School Diploma
Colegio Los Andes
Completed 2019
Primary Education
Colegio San Francisco Solano
Completed 2005

Languages

SpanishBilingual
EnglishBilingual

Summary

Experienced in bilingual customer support and warehouse operations, skilled in high-volume, multilingual environments with a focus on accuracy and customer satisfaction.

Key Achievements

  • Provided multilingual support across phone, chat, and email channels, improving customer experience.
  • Achieved high performance on key KPIs including CSAT, QA, and AHT at Foundever.
  • Maintained accurate documentation and handled high-volume queues consistently.

Experience

Bilingual Customer Service Agent

Foundever
05/12/2022 - 29/06/2025

Provided English-language support for troubleshooting, product assistance and customer guidance., Achieved excellent performance on KPIs including CSAT, QA, AHT and adherence., Resolved escalated cases through empathy-driven communication and structured problem analysis., Delivered efficient and...

Logistics Loader / Warehouse Assistant

Lloreda Grasas – Listos
02/02/2022 - 06/06/2022

Performed inventory rotations, stock verification and material audits., Managed labeling, cleaning, organization and storage of materials., Verified supplier deliveries ensuring item accuracy and safety compliance., Supported dispatching, returns processing and warehouse logistics., Conducted...

Warehouse Assistant

Servitemporales – Tecnoquímicas
20/06/2021 - 30/12/2021

Executed picking, packing and merchandise dispatching with accuracy., Conducted product audits, dock counting and quality checks., Received, classified and stored returned merchandise., Maintained warehouse order and operational cleanliness.

Warehouse Assistant

Carnes Frías Berna – Plant
14/07/2020 - 24/12/2020

Processed product receiving and dispatch operations., Performed labeling, auditing and quality control inspections.

Skills

Bilingual Communication (English–Spanish)Customer Service & SupportInventory Control & Warehouse OperationsCRM Systems (Salesforce, Zendesk)Quality & Process Compliance
Published on CazVid - May 17, 2026
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