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Customer Service Specialist with 5+ years of diverse industry experience
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Competencies
Executed customer care activities including scheduling, issue resolution, and support.
Communicated effectively in bilingual (Spanish and English) settings with diverse customer bases.
Handled data entry tasks including updating personal information and case management.
Utilized Zendesk for managing customer tickets and troubleshooting support cases.
Followed airline safety protocols and managed passenger issues professionally.
Education
Languages
Summary
Experienced in customer care, technical support, and multilingual communication with a proven record of managing diverse client interactions.
Key Achievements
- Managed patient appointment scheduling and administrative data entry at CCD HEALTH
- Provided high-quality service and safety assurance as Flight Attendant with multiple airline companies
- Supported customer inquiries and issue resolution via phone and chat at TELEPERFORMANCE
Experience
Customer care specialist
Call patients to schedule imaging appointments and update personal information., Verify insurance authorizations, referrals and electronic orders (EMR), Contact doctors and nurses to confirm clinical information and documentation., Perform data entry, case updates and administrative back-office...
FLIGHT ATTENDANT / CABIN CREW
Delivered high-quality customer service in fast-paced and high-pressure environments., Resolved passenger issues and handled difficult situations professionally., Ensured safety, communication, and compliance with airline protocols., Served diverse customers in English and Spanish.
Customer Support Representative
Assisted Customers through phone and chat with sales, product questions, and order issues., Created and managed tickets in Zendesk to resolve customer concerns efficiently., Provided troubleshooting and general account support to ensure a smooth customer experience.