Eddy - Customer Service and Administrative Support with 5+ years of experience

Santo Domingo, Nacional, Dominican Republicen

Supervised escalation line and provided technical support, ensuring customer satisfaction

Managed business and executive assistance, including personalized teaching and guidance

Published on CazVid

Summary

Customer service professional with extensive experience in technical support, administrative tasks, and team supervision.

Key Achievements

Created, supervised, and monitored improvement plans in support environments

Skills

Customer ServiceAdvanced

Handled escalations and technical support to resolve customer issues effectively.

Administrative SkillsIntermediate

Maintained and updated documents to support operational efficiency.

Business AssistanceIntermediate

Provided business and executive support, including personalized guidance.

Training & GuidanceIntermediate

Conducted personalized teaching and created improvement plans.

Medical Office AssistanceBeginner

Assisted in medical office operations at Teleperformance and Lorica.

Languages

Spanish(Native)English(C1)

Experience

Escalation line (Supervisor on the phone) and Supervisor

CDI Shalom

2018 - 2023

Customerservice and Technical support, Business and executive assistance, Personalized teaching and guidance, Creation, supervision and monitoring of improvement plans.

benefit coordinator and Medical Office Assistant

Teleperformance and lorica

2024 - 2025

Education

Mecyt

Advanced English

Completed 2018

Universidad Autonoma de Santo Domingo

English, education oriented

Completed in progress

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