This is my profileContact via CazVidEddy
Customer Service and Administrative Support with 5+ years of experience
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled escalations and technical support to resolve customer issues effectively.
Administrative SkillsIntermediate
Maintained and updated documents to support operational efficiency.
Business AssistanceIntermediate
Provided business and executive support, including personalized guidance.
Training & GuidanceIntermediate
Conducted personalized teaching and created improvement plans.
Medical Office AssistanceBeginner
Assisted in medical office operations at Teleperformance and Lorica.
Education
Advanced English
Mecyt
Completed 2018
English, education oriented
Universidad Autonoma de Santo Domingo
Completed in progress
Languages
SpanishNative
EnglishC1
Summary
Customer service professional with extensive experience in technical support, administrative tasks, and team supervision.
Key Achievements
- Supervised escalation line and provided technical support, ensuring customer satisfaction
- Managed business and executive assistance, including personalized teaching and guidance
- Created, supervised, and monitored improvement plans in support environments
Experience
Escalation line (Supervisor on the phone) and Supervisor
CDI Shalom
2018 - 2023
Customerservice and Technical support, Business and executive assistance, Personalized teaching and guidance, Creation, supervision and monitoring of improvement plans.
benefit coordinator and Medical Office Assistant
Teleperformance and lorica
2024 - 2025
Skills
Customer ServiceAdministrative SkillsBusiness AssistanceTraining & GuidanceMedical Office Assistance
Published on CazVid - Jul 3, 2025