CUSTOMER SERVICE SUPPORT SPECIALIST open to new opportunities
Demonstrated experience with Capable to work under pressure.
Demonstrated experience with Capable to work under minimal supervision.
Demonstrated experience with Team work oriented.
Demonstrated experience with Always open to suggestions to improve.
Demonstrated experience with KPI Management.
SYKES, NOWADAYS KNOWN AS FOUNDEVER AT TELEPERFORMANCE
Quality Analyst. Back Office Project Supervisor
TELEPERFORMANCE
Led customer service teams, actively monitoring and managing agent Key Performance Indicators (KPIs) to ensure operational success.
SYKES (now Foundever)
Delivered technical troubleshooting and customer-focused solutions in a fast-paced environment.
GLOBAL INTERPRETING NETWORK, INC.
Provided accurate and fluent real-time English/Spanish interpretation services across various industries.
BACHELOR’S DEGREE
Bachelor’s Degree, English
Executive Course, Business Administration
Professional Course, Emotional Intelligence