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Bilingual Interpreter with 5+ years in customer service and social support
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Competencies
Facilitates clear communication between Spanish and English speakers in various professional settings.
Assists customers effectively with inquiries, technical support, and issue resolution across industries.
Provides emotional and crisis support to children and individuals in trauma as part of social roles.
Conducted interviews and gathered data for the U.S. Census to support demographic analysis.
Utilized Word, Excel, and Outlook to organize information, prepare reports, and communicate efficiently.
Education
Languages
Summary
Experienced interpreter and customer service agent skilled in communication, data collection, and social support. Adaptable in diverse environments, committed to effective service delivery and supporting community needs.
Key Achievements
- Provided Spanish-English interpretation for customer and agent communication at Integon.
- Assisted U.S. Census Bureau in conducting interviews with diverse San Diego residents.
- Supervised children in trauma at New Alternatives, ensuring their needs and safety were prioritized.
Experience
Bilingual Interpreter
Provide Spanish - English interpretation to assist agents and customers with their communication when there is a language barrier present.
Customer Service Agent
Assist customers with: Payment issues, Technical support, Account issues, General questions regarding the product, Assist coworkers with inquiries on how to better assist customer and provide in-depth information regarding the product
Monitor
Overview and supervise children going through trauma, hear them and attend their needs when having a crisis as well as keeping them company.
Enumerator (Temporary)
Interview people living in San Diego to complete Census questionnaire