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Edward
Customer Service Representative with 20+ years experience in client interactions
Video resume
Customer service Rep
I really enjoy helping people out. I'm good dealing with harsh situations. I believe im quite calm when it comes to solving problems
Contact
Santiago de Cali, Valle del Cauca, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Extensive experience assisting customers with various issues, ensuring satisfaction.
Conflict ResolutionIntermediate
Skilled in managing difficult interactions and maintaining composure under pressure.
Communication SkillsAdvanced
Effective in conveying information clearly and empathetically in diverse settings.
Problem SolvingIntermediate
Proven ability to identify issues quickly and provide practical solutions.
Summary
Experienced customer service representative with a background in client support, conflict management, and peer counseling. Adept at handling challenging situations calmly and effectively.
Key Achievements
- Provided customer support across retail and call center environments for over 20 years
- Received peer counseling training, enhancing conflict resolution and communication skills
- Consistently maintained calm demeanor when handling challenging customer situations
Skills
Customer ServiceConflict ResolutionCommunication SkillsProblem Solving
Published on CazVid - Jul 3, 2025